Owner portal help
See your lab's billing, collections and pending balances from your phone or computer, updated automatically from your branch.
Signing in
- Open
https://connect.elsolutions.inin any browser and enter the email and password EasyLAB gave you. The eye icon in the password box shows what you typed. - After your first sign-in, open the profile menu and choose Change password to set your own.
- On a phone, use your browser's "Add to Home screen" (or the install icon next to your profile picture) to keep the portal as an app icon.
Forgot your password? Choose Forgot password? on the sign-in page and follow the email.
Reading your dashboard
Pick a period at the top (Today, Yesterday, This week, This month, Last month, This year, Last 12 months or a custom range) and every figure follows it — except Pending balance, which is always a running total as of right now.
| Figure | What it means |
|---|---|
| Gross billed | Value of bills raised in the period, before discounts. Cancelled bills are left out. |
| Collections | Cash and card actually received in the period, including payments on older bills. |
| Tests processed | Number of tests on the bills raised in the period. |
| Pending balance | What customers still owe on bills that are not yet closed, as of the last update. A running total, so it never changes with the period. |
| Billing breakdown | On the Dashboard, use the dropdown to switch between your Lab's combined total, one section on its own, or every section side by side — each with its own period and a Monthly/Yearly trend. |
| Menu | Use it to |
|---|---|
| Dashboard | See the figures above, growth over time, and billing by section |
| Monthly | Compare month against month |
| Pending | See who owes what and how pending balances have moved month by month |
| Bills | Browse bills for a period and tap a row for the full bill: tests, payments and status |
| Tests | How many of each test were done, for a month or any date range you pick |
| Cashbook | Money paid out (suppliers, staff, owner withdrawals) and money received in other than a bill payment, with running totals |
| Doctor | Filter bills by referring doctor for a date range, with totals billed, discounted, received and pending |
| Status | Check your branch's last sync time and when your access expires |
Owners with several branches also get Overview and Today, which compare branches side by side. Figures refresh about every 5 minutes, so a bill saved a moment ago may take a few minutes to show.
Keeping your data up to date
Your branch computer sends its billing data to the portal automatically. Two things show you it is working:
- The pill at the top of the portal shows how long ago the branch last sent data, for example "4 min ago". If it turns amber, nothing has arrived for over an hour.
- The small icon near the clock on the branch computer. Green means all is well. Amber means your access ends soon, so ask EasyLAB to renew (you'll also see a popup here in the portal once it's within 5 days). Red means access has ended. Grey means the sync program is not running.
Right-click that icon and choose Sync now to send data straight away, for example after fixing a bill. Keep the branch computer switched on and connected to the internet so data keeps flowing. Nothing is lost while it is off: it catches up when it is back.
If something looks wrong
| You see | Try this first |
|---|---|
| Today's figures are zero or old | Check the pill at the top. If it is amber, check the branch computer is on, online, and the tray icon is green. Wait 5 minutes, then reload. |
| A number differs from your billing software | Note the period and which figure, then contact EasyLAB. We can recalculate your reports. |
| Icon is red or grey | Contact EasyLAB straight away |
| Cannot sign in | Use Forgot password?, or ask EasyLAB to set a new one |
| A red banner says access has expired or been disabled | Contact EasyLAB support to restore it |
We never receive patient names, phone numbers, emails, photos or test results. The portal only holds bill amounts, dates and test names.
EasyLAB support: contact your account representative, or the number/email on your onboarding paperwork.